Several years ago our UPS driver, Grant (now retired), shared the following story.
It seems UPS was evaluating their customer service and operating costs, and decided that the UPS driver serving Ocracoke was highly inefficient. It was taking too long to deliver the number of packages assigned to him. Clearly, UPS upper level managers were unaware of the difficulties associated with delivering to Ocracoke. Not only did the driver have to contend with the normal ferry trip, but weather and mechanical problems with the vessels sometimes added even more travel time.
So UPS assigned an efficiency expert to accompany Grant. They drove down the Outer Banks, boarded the Hatteras ferry, drove the 14 miles to the village, then proceeded to make their deliveries. By mid-afternoon they were on their way back to the ferry. After boarding the ferry Grant opened his bag lunch and began eating a sandwich. The efficiency expert looked at Grant and asked what he was doing. "I'm having my lunch," he said. "Didn't you bring your lunch with you? We don't have time to stop for a break."
I don't know what sort of report the hungry efficiency expert filed, but I never again heard of any question about Grant's UPS service to Ocracoke.
Our latest Ocracoke Newletter is the story of Augustus Cabarrus, early
inlet pilot, and the present day d'Oelsnitz family. Click here to read
the Newsletter: Ocracoke...The French Connection.